TERMS & CONDITIONS

GENERAL INFO

CdlC's ("we" "us") website (s) (our "Site" or "Sites") and related services are made available.

In accordance with the following Terms of Service and all other rules posted on our sites (collectively, the "TOS").

Please read the TOS before placing orders.

We recommend that you keep a copy of the TOS for future reference.

CdlC | Crème de la Crème is a trade name of CdlC Fashion BV, a private company registered in the Netherlands under number 52309398. Our registered address is Queen Wilhelminaplein 13 -1.1.27 PO Box 63955 1060 CK Amsterdam, The Netherlands. Our VAT number is NL8503.87.930.B01. If you have any comments about CdlC, you can email us at info@cdlcfashion.com.

In particular, we want to draw your attention to our policies regarding the terms of purchase within the TOS and our privacy policy. If you are under 16, you must inform your parent or guardian about CdlC's privacy policy. Before using the services of this site.

We reserve the right to accept orders only from persons over 18 years old.

We may change the TOS from time to time. Please review the TOS and check back regularly.

If you do not accept a change in the TOS, you must immediately stop using the Site.

Any changes made after placing an order will affect this order unless we need to change the legal change.

 

 

REGISTRATION

To register some of the services or features you may use on this site, you must register. When registering, you must provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please contact us directly at info@cdlcfashion.com. We may also change the registration requirements from time to time.

Please refer to our Privacy Policy for information on how to use your data.

 

ACCESSIBILITY TO ORDER

To make orders on the Site, you must provide your personal information. In particular, you must enter your real name, phone number, e-mail address and other requested information as indicated.

The website is only available to companies and others who comply with the terms of the CdlC Terms. CdlC reserves the right to send different quantities of an item to a customer or postal address.

By asking a question to order goods, you explicitly give us permission to conduct credit checks and require CdlC.

In addition, you agree that we may use personal information that you provide to conduct appropriate fraud controls. Personal information you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a register of that information.

See our Privacy Policy for more information on how we use your information.

 

ORDERS

All orders are subject to acceptance and availability, and items in your shopping cart are not reserved and may be purchased by other customers.

CdlC offers products that are in stock and available for shipment from our distribution center. Occasionally, however, we can wait for shipments from our suppliers. As a result, you may from time to time request a prepay for certain items, in which case you receive a prepay note. This ensures that you receive this item as soon as stock is delivered to CdlC. CdlC only accepts conditional purchase orders for inventory requested for delivery by a supplier. Your prior purchase rights are the same as those for other purchases at CdlC. Alternatively, you can choose to reserve goods that are out of stock.

CdlC will save a record of your transactions for a minimum of one year.

 

PRICE POLICY

The prices on the website are in euro and are exclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not taxable.

All prices and offers remain valid as advertised from time to time. The Euro Prize of a Product Displayed on the Site at the time the order is accepted is honored, except in case of a set error. CdlC makes no provision to the consumer.

Product prices are determined at the beginning of each season using existing exchange rates. These prices are subject to change if the current exchange rate changes before your order is accepted or the products are subject to marketdowns at any time in the sales period.

Customers who purchase from a country served as a DDP relate to import duties and taxes. These costs are not included in the Site Purchase Price. Customers who buy from a country served as DDU will only be charged for the items purchased and shipping. Import duties or taxes will be charged directly to you by our courier or by a designated importer. We recommend that you contact your local customs authority to determine a landing price before making the purchase.

If you are a customer whose credit card is not listed in euro, the final price will be calculated based on the current exchange rate on the day your card issuer processes the transaction.

Sales price adjustment policy

CdlC will gladly offer you a sale price adjustment for purchases purchased up to 7 days before the date of sale. Please note that the exact style and size of an item must be available at the time of your request before a change in the sales price can be approved. All approved sales price adjustments will be credited to your CdlC account in the form of a retail credit that will be valid for 12 months.

We are unable to offer price adjustments for items originally purchased in a sale or on special promotional items that are temporarily reduced. Once an item has been purchased at a reduced selling price, no price adjustment will be offered if the item is further highlighted.

 

ACCEPTANCE OF YOUR ORDER

Once you have made your order and your order has been placed, you will receive an email with the details of your order. This email is NOT an acceptance of your order, but a confirmation we received.

Unless you cancel your order, the requests for your order and the completion of the contract between you and CdlC will be completed when we email you to confirm that the goods have been shipped. The sales contract is therefore closed in Amsterdam, The Netherlands and the language of the contract is Dutch. Neither our third party payment partner nor our nominated courier has the power to accept an order on behalf of CdlC.

We reserve the right not to accept your order in the event that, for example, we can not receive a payment authorization, shipping restrictions apply to a particular item, the ordered product is out of stock or does not comply with our Quality Control Standards and is withdrawn or you do not meet the eligibility criteria listed in the TOS.

We may also refuse to process orders and therefore accept or refuse a transaction for any reason at any time at our sole discretion. We are not liable for you or third parties because we remove our Products from the Site, or sell or remove, or remove, or edit these Goods on the Website, to process, refuse or process a transaction, or a transaction suspend after processing has begun.

While everything has been done to ensure that the details on our website are correct, we may occasionally detect an error in product pricing. If we find an error in pricing a product in your order, we will let you know as soon as possible. We are not required to accept or fulfill an order for a product that has been advertised at an incorrect price and reserves the right to cancel any order that has been accepted or in transit. If you order an item that is incorrectly priced, we will email you or phone to inform you that we have not accepted your order and / or that the relevant part of your order has been canceled. If you have already paid for the goods, we will refund the full amount as soon as possible. In case products are remembered in transit, we will process your refund as soon as the products are returned to us.

 

PAYMENT

Payment can be made with Visa, MasterCard, American Express, Maestro and JCB cards and other methods that are clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When you select this option at checkout, you will be sent to the PayPal site to "Sign in" and check the amount shown before clicking "Pay Now." Once this transaction is completed, return to CdlC.COM. Payment will be debited and cleared with your order upon shipment of your order by CdlC. You confirm that the credit / debit card used is yours or that you have been specifically authorized by the credit / debit card owner to use it. All credit / debit card holders are subject to validation checks and permission by the card issuer. If the issuer of your payment card refuses to pay to CdlC, we are not liable for any delay or non-delivery.

We take reasonable care to secure our Site. All credit / debit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card data in a secure host environment. If you are a registered CdlC user, we will keep your credit / debit card data securely on our systems. This data is fully encrypted and is only used to process card transactions you have initiated.

To ensure your shopping experience is safe, simple and secure, CdlC uses Secure Socket Layer (SSL) technology. In addition, we take reasonable care insofar as it is in our power to keep the details of your order and payment safe, but in the absence of negligence on our part, we can not be held responsible for any loss you may suffer if a third party gives unauthorized access to all information you provide when accessing or ordering from the Site.

 

INSURANCE AND DELIVERY

You own the goods at the time when:

(a) We receive full payment or

(b) We deliver the goods to you.

CdlC ensures every purchase during the time it continues until it is delivered to your specified delivery address. We need a signature for the goods delivered, at which time the responsibility for your purchased goods continues to you. If you have specified a recipient you do not have for delivery purposes (for example as a gift), you accept the proof of a signature by them (or at that delivery address) the proof of delivery and fulfillment by CdlC, and transfer of responsibility in the same way . The goods are your responsibility from the time of delivery to the address you provided us.

Our courier can deliver an order to certain destinations without collecting a signature. If this option applies to your shipping address, the signature add-on is set by default; However, you can customize your shipping page preference before you buy further. Please note that if you have not collected a signature, you agree to our terms and conditions and confirm that CdlC can leave your package (s) outside of the premises at the shipping address you provided without obtaining a signature for proof of delivery. Please note that if you have not collected a signature, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. On occasion, our courier may refuse to deliver your order if they believe that the shipping address is considered unsafe.

Please note: we strive to ship all orders within 24 hours or 48 hours in the sales periods. Delivery times displayed on the Site are estimates and should only be a guide and start from the date of shipment. In any case, we will deliver the goods within 30 days of the day we accept your order. CdlC is not liable for any delays caused by the handling of the destination. If delivery is delayed by an event beyond our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided that we do this, we will not be held liable for delays caused by the event. However, if there is a significant delay, please contact us to cancel your order and we will refund you for the goods you have paid but not received.

 

RETURN AND RESTAURANTS

You can cancel your order at info@cdlcfashion.com

If you are in the EU under the Consumer Accounts Regulations (ICACRs), you have the right to cancel your order, provided you inform us in writing.

Right to Cancel under the ICACRs

You have the right to cancel your order within 14 days without giving reasons.

The notice period expires 14 days from the day after the day (or someone you designate other than a carrier) receives the last goods.

To cancel the right to cancel, please inform us about: Cancellation of the order, customer service, CdlC Fashion BV, address Koningin Wilhelminaplein 13, 1.1.27 PO Box 69355 1060 CK Amsterdam, or by email to: info @ cdlcfashion.com

For orders canceled under the ICACRs, we will provide you with a full refund including your shipping costs. We may deduct the compensation for impairment of the goods delivered, if the loss is the result of unnecessary handling by you.

We compensate without unnecessary delay and appearance:

(I) 14 days after the day we receive from you one of the goods delivered; or

(II) (if earlier) 14 days after the day you give us directions that it has been returned properly; or

(III) if no goods have been delivered, 14 days after the date on which we were informed of your cancellation.

We will refund the same payment options if you used for the first transaction, unless explicitly agreed otherwise; In any event, you do not have to pay compensation as a result of the compensation.

In the event that we have shipped goods to you and you have canceled your order, we can refund you until we have received the goods back, or you have shown that you have shipped the goods back to the earliest. If we do not receive the canceled goods, we can ensure that they have collected you at your expense.

You will return canceled orders to: CdlC Fashion BV, address Queen Wilhelminaplein 13 -1.1.27 1062 HH Amsterdam, without undue delay and in any case no later than 14 days from the day you cancel your contract with us. The deadline is met if you ship the goods before the 14 day period expires.

You will have to bear the cost of returning the goods.

You are solely responsible for any reduced value of the goods resulting from the treatment, except what is necessary to determine the nature, characteristics and operation of the goods.

Please note that you may only use your right to cancel the order under the ICACR if you inform us in writing of cancellation, up to 14 calendar days from the day after receipt of your order by e-mail or Message as above , ie before requesting your RMA through your CdlC account.

 

POLICY

Items must be returned unused and still connected with all CdlC hang tags. Return goods that are damaged or contaminated are not accepted and returned to the customer and / or a refund / exchange rejected.

Where supplied, belts and all packages such as authenticity cards, dust bags and labels should be included in all return shipment.

Send an e-mail as one of your purchases without CdlC tags

All returned items should have a Return Merchandise Authorization (RMA) number for easy identification and quick processing. Unidentified return shipments are returned to the sender.

 

DEFECTIVE GOODS

Goods are considered defective if they are damaged or where a manufacturing defect occurs within 4 weeks of purchase. Please note that items that are damaged by wear are not considered to be defective. If your item is defective when you receive it, you can repay it for a refund. Request your Return Merchandise Authorization (RMA) number and send the defective goods within 30 days of the day you received them.

If you find an error after this time, but within 6 weeks of purchase, you can still return it. Where possible, we offer the product to repair. If it can not be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to full refund.

If you want to replace a defective item instead of obtaining a refund, please note that we can only replace the same product of the same size depending on availability.

 

COLORS

We have made every effort to display the colors of our products that appear on CdlC Site as accurately as possible. However, as the monitors of computers differ, we can not guarantee that the display of the colors of your monitor is completely accurate.

 

REPEATED RETURN

We provide a flexible return policy to make your online shopping experience even easier. However, customers who find items repeatedly may, in our opinion, be refused.

 

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its content do not grant you any rights relating to any copyright, designs, trademarks or any other intellectual property and material rights relating to the content (as described in the Content section below), including CdlC Software and all HTML and other code on this site. All of this content, including trademarks, designs, and related third party intellectual property rights listed or displayed on this site, is protected by national intellectual property and other laws and international treaty provisions. You may only use the content, as expressly authorized by CdlC and / or its third party licensors. Any reproduction or redistribution of the above content is prohibited and may result in civil and criminal sanctions. Without limiting the foregoing, the copying and use of the above materials on another server, location or support for publication, reproduction or distribution is expressly prohibited. However, you may make a copy for viewing Content for your own personal use.

 

CONTENT

In addition to the above-mentioned Intellectual Property Rights, "Content" is defined as any image, photos, including all image rights, sounds, music, video, audio, or text on this site. CdlC tries to ensure that the information on this site is accurate and complete. CdlC does not promise that the content of CdlC is accurate or error-free. CdlC does not promise that the functional aspects of the Site or CdlC content are error free or that this Site, CdlC Content or the server making it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure that they have up-to-date virus control software installed.

The personal opinions of the designers and labels whose products we sell or a third party with whom we are associated are their own and do not necessarily reflect the views of CdlC and we do not accept any responsibility for such perceptions expressed in any media.

 

NO COMMERCIAL USE

This site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercialize, derivate, transfer, disclose or sell the content, software, products or services contained on this site. You may not use this site, or any of its content, to further pursue any commercial purpose, including advertising or advertising revenue generation activities on your own website.

 

YOUR ACTIVITY

You agree that you are personally responsible for your use of this site and for all your communications and activities on and based on this site. If we find that you are conquered with prohibited activities, were not respectful of other users or otherwise violated the TOS, we may temporarily or permanently deny access to this Site.

 

THIRD PARTY

We may contain hyperlinks on this site on other websites or sources performed by parties other than CdlC, including advertisers. CdlC does not have all sites associated with the website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or sources and endorsement and are not responsible or directly or indirectly liable for the privacy practices or the content of such websites, including (without limitation) advertising, products or other materials or services on or available from such websites or sources, nor for damage, loss or offense caused or alleged by or in connection with use or rely on such content, goods or services available on such external websites or resources.

 

YOUR RIGHTS

You have certain rights under the law. In the Netherlands these are:

The products you order through this Site are of reliable quality, suitable for their intended purpose and will comply with any description given on this Site;

Certain solutions if a product is defective; and

The right to cancel an order for a product within 14 days of receipt of the product and to receive a full refund, even if it is not defective (please cancel the order above).

Nothing in the TOS is intended to affect these rights. For more information about your rights, contact your Legal Service or Chamber of Commerce.

Nothing in this Agreement is intended to affect your rights under the law (see "Your Rights" above).

If CdlC does not comply with the TOS, we are responsible for loss or damage that you suffer as an expected result of us who violate the TOS. Loss or damage is foreseeable if it is clear that it will happen or, at the time of the contract, you and CdlC knew that it could happen, for example, if you discussed it with us during the sales process. We are solely responsible for loss or damage up to 150% of the total value of the purchased goods.

We are not liable for losses that are not due to our violation or negligence, indirect losses that are a consequence of the main loss or damage and which are not reasonably predictable by you and us (for example loss of profit or loss of opportunity).

We are also not liable for failure to fulfill our obligations under the TOS, when this failure is due to events beyond our reasonable control.

 

COMPENSATION

Upon our request, you agree to fully compensate us, defend us, and CdlC immediately upon request, its officers, directors, agents, affiliates, licensors and suppliers to be undamaged against all liabilities, claims, costs, damages and losses Including legal fees arising from a possible violation of the TOS by you, including the use by other persons using this website through your internet account caused by your action or action.

 

OUR RELATIONSHIP

You acknowledge and agree that there are no partnerships, partnerships, employers or affiliates between you and CdlC as a result of the TOS or your use of this Site. You agree that we are not liable for any act or negligence by you.

 

UNLAWFUL RIGHTS

If you terminate the TOS and we do not take action against you, we still have the right to use our rights and remedies in another situation where you violate the TOS.

 

MANAGEMENT

The TOS, together with all our policies and procedures, will be governed and explained in accordance with the relevant Dutch legislation and the competent courts of the Netherlands will be solely competent.

 

Call us GMT+1  9.30 AM - 5.00 PM
(T) +31 (0)20-617 15 29
Creme de la Creme® is registered trademark and available at exclusive selected retailers only
© 2020 CdlC Fashion BV